Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change. Note: The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Must be able to work in a smoking environment.Constantly Standing for long periods of time.While performing these job duties, the employee is regularly required to: PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally) The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.Attend meetings as scheduled and requested.Maintain a neat and organized work area.Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.Professionally deal with difficult situations and people.Any complaints, problems, or guest requests should be acknowledged immediately and brought to the attention of the manager and or server.

Follow proper service procedures/techniques at all times.

Communicate by phone with lobby to maintain a proper seating sequence for guests who may be waiting for a table.

Check overall appearance of dining room.

Full knowledge of all reservation books.

Assist the manager in maintaining the standards and quality of the Buffet.

Report all unsafe conditions immediately.

Completes other duties as assigned to include cross-training.

Assist others with side work to include cleaning, stocking and folding napkins.

Maintain proper reservation procedures.

Meets or exceeds productivity standards.

Develop solutions for customer concerns and continual focus on customer service as our top priority.

Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.

Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.

The Host/Hostess facilitates prompt and accurate seating and service of all guests, accepts payment for food and beverages, and helps services in assuring quality customer service. Job Category: Restaurant - Food Service Description

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